FAQs and Support

Do I need to pay a subscription?

No! The apps are one time purchases. But they may sometimes include in-app purchases to unlock more premium features for business users. For example, more user accounts beyond personal use (for businesses or consultants doing work for clients). But buying as is will be sufficient in most cases and a good way to try it out before upgrading.

Any free trials?

No sorry..they are downloadable as full apps.. but our apps do cost less than the competition (with better quality no doubt!) so that's saying something and we hope it convinces you to give us a try. We have some freebies on the way though.

Can I use on multiple computers?

The licenses are for 1 person + 2 machines. If you have more machines (or more people in your team) you'll beed to add more license quantity to your checkout. Just hit the "+" button. For Business plans, those will be included as an in-app (IAP) purchase.

How do I start?

After downloading, open the app, create an account and get going. It should all be intuitive enough, but in the case it isn't please get in touch in the comments below.

How about updates?

Yes we will update the apps as often as needed and the updates will be auto-synced to your copy and we sometimes send out email notifications for significant (and cool) updates. Check the updates page for more info as we go.

Can I download immediately?

The product is available to download straight after purchase and a copy emailed to you along with your receipt. Please backup your copy in case of HD failure.

Do they work on Windows and Mac?

Yes - they are apps for Windows PC and Mac OS.

Search YouTube user in Track app

To search initially use the YouTube channel id - later on the username can be used.

More questions?

© 2019 Social Frank - available for Mac OS & Windows PC